Money Back Guarantee Policy

At DRALVORINEX, we strive to ensure complete satisfaction with our products and services. We understand that sometimes, unexpected situations may arise, and you may need to request a refund. Our Money Back Guarantee is designed to make this process as simple and straightforward as possible.

Eligibility for Refund

• To be eligible for a refund, the product must be returned within 30 days of receipt.
• The item must be in its original condition, unused, and in the original packaging.
• Refunds are only available for products purchased directly from DRALVORINEX.

Non-Refundable Items

• Items marked as final sale or clearance.
• Gift cards and promotional items.
• Items returned incomplete or damaged.

Refund Process

To initiate a refund request, please follow these steps:

1. Contact our Customer Service team via email at [email protected], providing your order number and reason for return.
2. Ship the product back to our return address. Please note, customers are responsible for return shipping costs.
3. Once we receive your return, it will be inspected. We will notify you of the approval or rejection of your refund via email.
4. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.

Late or Missing Refunds

If you haven't received a refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our Money Back Guarantee policy, please contact our support team at [email protected]. We are here to assist you and ensure a smooth experience with DRALVORINEX.